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IT Service
Management
- Frameworks
- IT Processes
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Business Service Management
Six Sigma (SS)
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What are ITSM Frameworks?
PODBITES:
| Frameworks |
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In general frameworks can be considered as a set of assumptions, concepts, values, and practices that constitutes a way of viewing something. |
| ITSM Frameworks |
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ITSM Frameworks provide us with well defined methods for ensuring the consistant outcome based on the purpose or function of the framework. Many ITSM Framworks have the same general goal in mind while others focus on a particular aspect of the IT Service being managed. |
| IT Infrastructure Library |
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| Six Sigma |
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| CMMI |
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| TOGAF |
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| CobiT |
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| MOF |
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MINDMAP:
WHO | WHAT | WHEN | WHERE | HOW | WHY
VALUE | BENEFIT | MIND MAP
FURTHER READING:
Other Resources | Links | EXCELLENT Info
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